Clinic Etiquette and Cancelations
Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could influence the treatments. It is important that the health information you provide is complete and accurate. This information is confidential and we will never share it with anyone other than our internal staff. Please come 10-15 minutes early to fill out health history forms and discuss your treatment goals. To avoid disappointment, please be on time. If you are late, it may result in a shortened appointment.
During your massage treatments, your body will be professionally draped at all times and only areas of treatment will be exposed, so it is up to you if you disrobe completely or leave your undergarments on. If you choose to leave your clothes on, please wear loose clothing that we can massage on and around.
Please help us preserve a tranquil environment by turning off your cell phone and refraining from wearing strong scents.
Please respect that your treatment time has been reserved for you and give 24 hour notice for cancelation to avoid paying 50% of the missed treatment fee. We do not like charging you for something you have not received and will try to avoid this by filling the appointment.
No shows will be expected to pay full treatments.